12-Month Tire Road Hazard Service Program
THE CUSTOMER MUST PRESENT THE ORIGINAL INVOICE SHOWING THE PURCHASE OF THE TIRE.
This Road Hazard Program is made by the selling Dealership and administered by Sonsio Management, Inc. This Road Hazard Program is extended only to the original purchaser of the tire, and not to anyone who may purchase the vehicle or tires during the term of this Road Hazard Program. THIS PROGRAM COVERS ONLY THE TIRES LISTED ON YOUR ORIGINAL INVOICE. This Road Hazard Program covers Eligible Tires for a term of 12 months from the date the customer purchases the tires, or until 2/32” or less of tread remains, whichever occurs first.
What Is Road Hazard Damage?
Road hazard damage is damage that occurs when a tire fails as a result of a puncture, bruise, or break incurred during the course of normal driving on a road maintained by state or local authority. Nails, glass and potholes are the most common examples of road hazards.
Where The Customer Can Obtain Service:
The customer must return to the original selling Dealership where the tire was purchased. If the customer is unable to return to the original Dealership, the customer can contact the Program Administrator at 1-866-588-0743 for assistance locating the nearest participating Dealership.
What You Must Do To Submit A Road Hazard Claim:
- If the customer has presented an Eligible Tire that has been damaged due to a road hazard as defined above, verify that less than 12 months has elapsed from the date on the customer’s original purchase invoice and that the damaged tire has more than 2/32” tread remaining.
- If you determine that the tire is repairable, you do not need to contact the Program Administrator for prior approval to repair the tire. You will be reimbursed for the repair as described below under Flat Tire Repair.
- If you determine that the tire is not repairable, you must contact the Program Administrator at 1-866-588-0743 for prior authorization and to obtain a claim authorization number. You must obtain prior authorization and a claim number to replace the unserviceable tire or the claim may be denied. The tire must be replaced according to the terms described below under Tire Replacement Terms.
- The customer must sign the repair or replacement invoice and provide you with the original invoice. Make a copy of both the original invoice and the repair or replacement invoice. Return the original invoices to the customer.
- The customer is responsible for any and all charges not covered by the adjustment as described below.
- The damaged tire must be made available for inspection if requested by the Program Administrator. If the Program Administrator requires the tire for inspection, you will be informed during the call to obtain prior authorization.
- Submit a copy of the original invoice showing the purchase of the tires, and a copy of the repair or replacement invoice signed by the customer to Program Administrator, P.O. Box 17480, Golden, CO 80402-6024. You must include the claim authorization number provided to you if the tire was replaced.
- All claim documentation, including the tire if requested, must be submitted within 60 days of service in order for the claim to be eligible for reimbursement.
Flat Tire Repair: If the customer’s tire is damaged due to a road hazard as defined herein, and can be safely repaired, repair the tire per manufacturer’s guidelines. The repair will be covered for up to $20.00 per tire, per occurrence. The customer is responsible for any additional charges beyond $20.00 including, but not limited to, mounting, balancing and taxes. The Road Hazard Program for this tire will remain in effect for 12 months from the date of purchase of the tire, or until 2/32” or less of tread remains on this tire, whichever occurs first. Tire Replacement Terms: If, during the 12-month term, a tire covered by this Road Hazard Program is damaged due to a road hazard as defined above and cannot be safely repaired, and there is more than 2/32” of tread remaining, you should replace the tire with an exact make/model of tire, if available. If not available, a comparable quality tire should be installed. The tire will be replaced with coverage up to your wholesale purchase price of the tire(s), in no event will payment by the Administrator exceed the lesser of $399.99 per tire or the wholesale price of the tire. The customer is responsible for any additional charges including, but not limited to, mounting, balancing, and taxes. IF CUSTOMER DESIRES TO INCLUDE A REPLACEMENT TIRE IN THE ROAD HAZARD PROGRAM, CUSTOMER MUST OBTAIN A REPLACEMENT TIRE FROM THE ORIGINAL SELLING DEALERSHIP OR A PARTICIPATING DEALERSHIP.
Exclusions and Limitations:
The following are excluded from coverage:
- Any damage to a tire that is considered cosmetic.
- Damage covered by manufacturer warranties or recalls, and damage covered by insurance.
- THE MICHELIN PAX SYSTEM, PAX TIRES, AND TIRES AND WHEELS OF SIMILAR CONSTRUCTION AND PURPOSE.
- Any tire pressure monitoring system (TPMS) and/or devices and components associated with TPMS.
- Tires that have been retreaded, recapped, regrooved, remolded, tubed, or repaired in a manner other than per manufacturer’s guidelines.
Coverage excludes any damage that occurs from:
- Off-road use (off-road use is described as driving on anything that is not a paved or driving on a gravel road maintained by the state or local authority).
- Collision, fire, vandalism, theft, snow chains, manufacturer’s defects, and abuse and neglect (e.g. improper application, improper inflation, brake lock-up, wheel spinning, torque snags, etc.).
- Mechanical failures (e.g. failed shocks, struts, alignment, balancing, etc.) or interference with vehicle components (e.g. fenders, exhaust, springs, etc.).
The following vehicles are not eligible for coverage:
- Any vehicle used for farm, ranch, agriculture, or off-road use.
- Any motorcycles, trailers, emergency service vehicle, any vehicle used for hire, commercial towing, construction or postal service.
- Vehicles with a manufacturer’s load rating capacity greater than one-ton.
- Any vehicle with a load capacity of one-ton or greater designed for, built for or used in a private recreational or commercial application including, but not limited to, Class A (or Type A) Motor Homes and Class C (or Type C) Motor homes.
- This Road Hazard Program covers only tires clearly listed on the original purchase invoice, identified by the listed part/SKU numbers, and tires damaged while on the vehicle.
Consequential and Incidental Damages are Excluded. Some states do not allow the exclusion or limitation of consequential or incidental damages, therefore such limitations may not apply. No express guarantee is given other than as stated herein. This Road Hazard Program gives you specific legal rights; you may have other rights, which vary from state to state.
If the customer is unable to provide the original purchase invoice, this Road Hazard Program becomes null and void.
- If a tire covered by this Road Hazard Program is replaced for any reason, the coverage for that tire ceases.
- The Program Administrator reserves the right to deny any claim submitted with false or misleading information, or any claim submitted in which the original invoice does not clearly identify the original purchaser, vehicle, mileage and tires.
Authorization is granted based on the information provided during the call; if the documentation submitted (including the tire if requested) does not substantiate the information provided during your call, the claim may be denied. All claims must be submitted within sixty (60) days of service or the claim will be denied. All claim documentation, including the tire if requested, must be submitted within sixty (60) days of service in order for the claim to be eligible for reimbursement.