Customer Reviews

I arrived at this dealer ...

Oct 19, 2014 Laurie H. via

I arrived at this dealer after having been lured to another one further away by a low price on the car I wanted, but then they tried to lowball me on my trade-in. So I was upset, but they treated me like a queen from the moment I arrived, and didn't play any games. I told them they had one shot at giving me a price. I told them what I wanted to pay (based on the other quote) and what I wanted for my car ($1000 more than the other place). They came back and said it was a deal in 10 minutes, after checking out my trade-in. No games, no gimmicks, no pressure to buy all the add-ons after I said no once. I really appreciate this, and highly recommend them for a great car-buying experience.

Just bought my first car here!

Oct 08, 2014 Abilene V. via

Just bought my first car here! The employes were very helpful. Especially James! Had us cracking up the whole time while doing our paperwork. Good experience for a first time buyer. Will be going back for sure! :D

We just bought our first family Minivan

Oct 01, 2014 Fue J. via

We just bought our first family Minivan Honda 2015 from Eugene Huang, I don't know how other employee's work but I will say that this young man is extremely focused and a hard worker. He ran numbers on everything we asked for, we called and told him we would be out to see him in a half hour, when we got there he had the vehicles that we had in mind ready for us to view and test drive. We have two little ones 5yrs old and 2. It was great that they had a kiddy play area. It's a beautiful facility, very well kept. Eugene was very thorough and on top of his game, he knew what he was doing and made our transaction very smooth, this is a big investment for us and he acknowledged that by taking his time answering our questions and being prompt with the paperwork. knowing that we had two little ones he stepped lively, he didn't take his time walking across the floor he walked at breakneck speed to get things done. I hope he got a commission because he deserved every penny and more.The sale didn't end with us driving away with our new Honda Odyssey a.k.a "The Enterprise" yes we're nerds. lol. Eugene called me 3 days in row to ask how everything was running and asked if I had any questions. My suggestion is if you want to feel pampered and more at ease at making this big decision go see Eugene Huang, he made our experience an exciting one. Definitely recommending him to all our family and friends.Also Sasha in the finance department was extremely nice, worked with our budget to get an alarm. His office was also kid friendly as he explained things to us he let our girls play with toys in his office.To all those that had a bad experience with other employee's at this dealership I'm sorry to hear that, they are not all bad, to those looking for a person who really cares about how you feel when you are making a big purchase like this Eugene is the person you should go to.Oh I forgot, we wanted a DVD entertainment system w/o going up to the next model, Eugene gave us a quote told us it wouldn't affect the warranty and set us up with the guy to install our system and had the guy come to us all the way in Long Beach to install. (They just left 1 hour ago and it's beautiful!) Nice to see an individual that takes pride in his work and takes the time to learn everything about what he is selling.Our experience here was a good one that we wont forget.

I'm a first time car buyer

Sep 10, 2014 Annie S. via

I'm a first time car buyer and my experience with Norm Reeves Honda Superstore was great. The staff was very friendly and helpful. I just told Louis what I wanted and he found exactly that.

Had gone to a couple other dealers

Sep 04, 2014 Paulina R. via

Had gone to a couple other dealers and couldn't be happier with going to this Honda dealer. If I would have known I would have came here in the first place. Came here to lease a 2014 Honda civic a Jasmine Lopez helped us a lot she was really nice and helpful not pushy at all when she ran credit she even actually went over it with us explained a couple things on there. She also translated everything in Spanish for my mom. Overall really satisfied with my experience here.