We had a great experience here at Norm Reeves Honda with Richard Yim when we purchased a 2012 CR-V. I checked out 3 different Honda dealers and Richard gave the lowest quote. He was also patient and helpful with our questions and never tried to rush us. The entire service was easy and speedy. I would recommend him highly to my friends and family. I know he will treat them as well as he did us.
I bought my car at Norm Reeves Honda in West Covina. I was so happy I chose this dealership to buy my car. I went to other dealerships before I went to Norm Reeves, I could not believe the difference in the treatment I received from the staff at Norm Reeves. The service was impeccable. Winston, the salesman was very respectful and helpful, the finance manager Zack was very attentive and understanding. The sales manager John Salama was very helpful. All in all, I could not ask for a better buying experience. I highly recommend this dealership for your next car purchase because that is where my friends and family will buy there.
I brought my car in for its 100,000 mile service. Although it was very busy, the guys were attentive and friendly. My car is running great. I will bring it back for future service
Needed a code for my radio other dealers wanted to charge me $80 they gave it to me free!! Thanks!!! I love norm reeves Honda they are numero 1!!!
Very polite salesmen. Not pushy at all. Made my buying experience very comfortable.
My wife and I had looked for several vehicles and we've decided to get a new Honda CRV. So we went to this dealership and met Oscar Acosta. He is very professional, honest, and friendly. He never pressured us during the entire time we talked about the cost of the vehicle and he even answered all our questions thoroughly. He also make sure that we got the BEST deal possible which we really appreciated. I would recommend Oscar and this dealership to my friends and family. Ernie of Rowland Heights.
I recently purchased Honda Civic 2012 from internet sales man Guy Gorden. He was very informative and helpful with our questions. He did everything he can to make sure we get all good take care of customer service from start to the end. We were very happy to work with Guy Gorden and like to refer his name to other people as well. Thanks!
I just purchased a 2012 Honda CR-V from this dealership and it was a great experience (not painful at all!). Yury, my dealer, was very patient, helpful, and knowledgeable. I was a bit intimidated by my less than stellar credit but he was very professional and respectful of my situation. Yury worked out a really great deal for me. In addition, Zack in Finance was also very friendly, professional, and closed the deal in a short amount of time. I was really impressed by the staff's friendly yet non-aggressive style. Even the manager, John Cowan, greeted me and wanted to make sure I was taken care of. I'm so happy I made my purchase at the Norm Reeves Honda West Covina store.
I brought my car into Norm Reeves to have my windshield repaired today and I got excellent service! As I pulled up into the service drive I was greeted and had my repair order in hand in no time. An hour and a half later my windshield was repaired, washed and paid for! Thank you Norm Reeves service department!
I bought a new 2012 Honda CRV EXL from Oscar Acosta. I’ve been working with him off and on for about 6 months, but I couldn’t make a final decision on what vehicle I wanted. He very graciously kept in touch with me and when I was ready to purchase he was there with a great price and excellent customer service. He sold me exactly what I asked for and gave me a great price. I am definitely recommending him and Norm Reeves Honda.
I bought new 2012 Honda CR-V LX from Oscar Acosta. I got very good deal. No game. No tricks. He gave what we were looking for. No pressure to buy accessories. Even he arranged the car from other dealer to give me the delivery on Sunday. He is very helpful and spent enough time to explain the car features. We set/negotiate the price over the internet/phone. We were out in 3 hours. I highly recommend to buy the car from Oscar from Norm Reeves Honda Superstore West Covina.
Ever since I purchased my 2007 accord in December 2011, Ronnie has gone above and beyond what a service advisor should do. Their job is not a easy one. See, the idea is a customer should know as much as possible about their vehicle which in turn makes the service advisors job a whole world easier. So, if you are in West Covina, or want to change your current service advisor, hit up Ronnie Gripp. Best in the business! Keep up the good work!
We were looking to buy a new 2012 CRV and had used ConsumerReports.org/carsavings to pre-screen local and not so local Honda dealers. After contacting David Ochoa, the Internet/Fleet Manager we found our source. David was knowledgeable, friendly and courteous, very professional in all the phases of the process. He explained all the car features, programmed Bluetooth to my cell and kept all the promises and commitments he had made during our negotiations. Jimmy Ekhlas explained various financing options, offered us additional equipments and warranties and was also thoroughly friendly and professional. This has been our best car buying experience and we fully recommend this dealership and gentlemen mentioned.
I would like to thank Oscar Acosta from the West Covina Norm Reeves Honda for the excellent customer service that he provided. He was very helpful and answered all of my questions. He took the time to show me all of the features that came with the car. Oscar did a very good job when I leased my Civic in 2009 and that is why I returned to purchase a CRV this year.
I purchased the 2012 Honda Accord LX . This is a great car. My experience with Norm Reeves was fantastic. Oscar Acosta the Sale Manager told me all the options and knew what I wanted. He got me out there lot sooner than my wife had at another dealership. Before I left the lot, he took time to explain all the basic features of the car. I would gladly recommend this dealership.
Excellent experience. Norm Reeves Honda has strong competitive price. Bought 2012 Honda Pilot. No haggling for my quoted price. Aurora and Peter took care of me and my wife from showing the features of the vehicle, test driving it, and driving the car home. No pressure. Good job guys. Will definitely come back for my next purchase.
I purchased a New Honda Civic for Oscar Acosta. Well the bottom line is that he did his best to answer my questions. Great sales person.
I recently purchased a 2012 CRV from this dealer. Ms. Mai Hau and Mr. Alan Castaneda have been helpful, friendly, and most of all, respectful throughout the process. The negotiation with Mr. Castaneda was quick and easy. Before I drove the car home, Ms. Hau took time showing me how to set up the blue tooth and explaining how to use other new features of the car. I highly recommend Ms. Hau and Mr. Castaneda to my friends.
Good experience overall. I was very well informed about my vehicle and the dealer personnel was also very patient when he explained everything to me. My only complaint is that the process took quite long (4-5 hours); there was definitely a lot of waiting around, but I suppose this is inevitable sometimes.