Edmunds.com
4/20/12
I would like to thank Oscar Acosta from the West Covina Norm Reeves Honda for the excellent customer service that he provided. He was very helpful and answered all of my questions. He took the time to show me all of the features that came with the car. Oscar did a very good job when I leased my Civic in 2009 and that is why I returned to purchase a CRV this year.
02/06/12
I recently purchased a 2012 CRV from this dealer. Ms. Mai Hau and Mr. Alan Castaneda have been helpful, friendly, and most of all, respectful throughout the process. The negotiation with Mr. Castaneda was quick and easy. Before I drove the car home, Ms. Hau took time showing me how to set up the blue tooth and explaining how to use other new features of the car. I highly recommend Ms. Hau and Mr. Castaneda to my friends.
02/06/12
Good experience overall. I was very well informed about my vehicle and the dealer personnel was also very patient when he explained everything to me. My only complaint is that the process took quite long (4-5 hours); there was definitely a lot of waiting around, but I suppose this is inevitable sometimes.
02/06/2012
Pleasant Experience.
I recently purchased a 2012 CRV from this dealer. Ms. Mai Hau and Mr. Alan Castaneda have been helpful, friendly, and most of all, respectful throughout the process. The negotiation with Mr. Castaneda was quick and easy. Before I drove the car home, Ms. Hau took time showing me how to set up the blue tooth and explaining how to use other new features of the car. I highly recommend Ms. Hau and Mr. Castaneda to my friends.
01/31/2012
Unbelievable experience.
This is not my first Rodeo. I've bought many cars in my day. Oscar Acosta and David Ochoa are well worth getting in contact with. Very professional and more then reasonable pricing. No Regrets and I do recommend.
Yahoo.com
3/13/12
I purchased a New Honda Civic for Oscar Acosta. Well the bottom line is that he did his best to answer my questions. Great sales person.
- Eduardo
01/28/2012
Wow, what a great experience at Norm Reeves Honda! Specifically, in working with David Ochoa in the Internet Sales Department. When my wife and I first went there to look at the Pilot, David was quite easygoing and friendly. Definitely no pressure which I absolutely love. He was there to answer questions, offer a test drive, and facilitate anything else we had in mind including having very competitive pricing. We weren't quite in a position to buy that day and I was, again, extremely impressed that there was no pressure put on us that day and beyond. Just a smile and continued encouragement from David should we have any further questions. Well, about three weeks later we were ready and David was rock steady with our trade in and subsequent lease arrangements of the pilot. NO SURPRISES and everything couldn't have gone better. What a pleasant day that passed in my dealings with Norm Reeves Honda and salesman David Ochoa. Big kudos to both!!! I am a super happy customer.
01/27/2012
I bought a new car back in 2001 at the Norm Reeves Honda Cerritos location and their customer service blew me away back then. 2012 came around and I had to buy another car. This time, I decided to go to the Norm Reeves Honda in Covina since it was closer to me. Since day one of emails going back and forth, I received courteous and professional customer service from Mr. Oscar Acosta, their Internet Sales Manager. Mr. Acosta was always good about following up with me prior to buying my car since I was still shopping around. He was very patient and always offered to help. When I finally made it in one weekend, he listened to what needs I had in a car and budget, and on that same day he helped me find the right car for me and my kids. He also helped me find the best rate and deal considering my lousy credit and helped me stay within my budget. Now I get to build my credit over again thanks to them and I dont have to stress about my monthly payment being too high. I am so happy with my Honda and have now become a very dedicated and loyal customer to Norm Reeves Honda. I definitetly plan to go back for an upgrade when that time comes. :)
Yelp.com
03/18/12
The boys in service always took care of me. They are amazing! Very detailed and not pushing selling. Great work.
-Emily
2/27/12
Had the best experience at Norm Reeves Honda this weekend. Needed a car but was dreading the experience. Met with Guy Gordon who took his time working with me on purchase vs lease and walked away with the car I wanted and a great deal to boot. Most pleasant experience I have ever had on a car lot. Talk to Guy if you are shopping, cannot give him high enough marks!
- Gary
2/19/12
I bought a new 2012 Civic from Richard Yim and all I can say is that he was very honest and straight forward. We were in and out in about 2 hours. Highly recommend buying a car from Norm Reeves internet sales dept.
- Miguel
2/16/12
Great service! Me coming from norm Reeves Huntington beach this place gets the full 5 stars. #1 its close to my home. #2 they beat Huntington's price on a 2012 civic EX-L . This is my new dealership to go to. Plus they didn't judge me just because I was "young" looking. (Puente hills and El Monte Honda) .... but any who, west Co is my place to buy my cars from now on.
- Stacy
(02/10/2012)
Best customer service!! Alfredo Peña gave us the best customer service !! And the manager Alan was very informative and very helpful. Alfredo gave us a couple of options to fit our budget. I recommend him !!! Best deals ever!!!
-Shirley S.
Duarte, CA
(01/05/2012)
Bought two cars here using the Costco program.
Would definitely return when its time to buy another.
-Jen N.
Walnut, CA
Dealerrater.com
5/3/12
We were looking to buy a new 2012 CRV and had used ConsumerReports.org/carsavings to pre-screen local and not so local Honda dealers. After contacting David Ochoa, the Internet/Fleet Manager we found our source. David was knowledgeable, friendly and courteous, very professional in all the phases of the process. He explained all the car features, programmed Bluetooth to my cell and kept all the promises and commitments he had made during our negotiations. Jimmy Ekhlas explained various financing options, offered us additional equipments and warranties and was also thoroughly friendly and professional. This has been our best car buying experience and we fully recommend this dealership and gentlemen mentioned.
- Zoran & Pearl, Diamond Bar
01/16/2012
I got my 2012 Honda Fit here and the salesperson, Jude Racadio, was very helpful, attentive and he explained everything to us in detail. If you are looking at buying your next car, visit Norm Reeves Honda and look for JUDE RACADIO!