Customer Testimonials

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DealerRater May 26, 2022

great customer service, professional, very fast, understanding, friendly. Overall great experience definitely recommend coming here.

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Google May 22, 2022

The process was friendly, simple, clear, and fast! I could not have expected a better experience! Special thank you to both Carlos (Garcia) & Luigi! They were Super friendly and AMAZING!! I will highly recommend Norm Reeves Honda West Covina to my friends and family!

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DealerRater May 19, 2022

Excellent service, uncomplicated honest and kind in dealing with me. Thank you very much for a job well done.

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Google May 19, 2022

We wanted to express our gratitude to Norm Reeves Honda and the two gentleman who assisted us in purchasing a new car for our daughter. The process was very simple and effortless. Thank you Mr. Randy Magno and to Mr. Luigi, our daughter loves the car. Definitely will be back on our next vehicle. Thanks again, Abel Duran

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Google May 18, 2022

Jason took care of bringing a car with the color I wanted for me from another dealer.👍👍

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DealerRater May 16, 2022

It was a pleasure working with Gabe made thing smooth and easy. We got in and out.

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Google May 13, 2022

looked all over the city and this was the only place that gave me a good deal on the car i wanted

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Google May 11, 2022

Gabe - Sales Luigi - Finance BLUF:Overall, best car buying experience I have ever had. Trade in and 2 x New Vehicle Purchase within less than 6 hours start to finish. Started shopping on a Monday at 0900. 1st stop was Toyota (Ontario), salesman was so miserable he acted like he didn’t even care if we purchased. 2nd stop was Penske Honda (Ontario), salesman was a complete 180. Super aggressive, super desperate. 3rd and final stop was the Norm Reeves Honda Dealership (West Covina). Gabe: After requesting information from multiple dealerships the day prior. Gabe was the only one to actually reach ...

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DealerRater May 10, 2022

Very helpful great people I will recommend 100% for sure #1 Honda dealer!!! Thank you !!!

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Google May 8, 2022

When I walk in to buy car he treated well made me comfortable not like any other places. I will go back again next time when I need to buy another car Thank you Jason

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Google May 8, 2022

Larvell Hollis, sold me a 2022 Honda Accord, and made my dealer experience very fun and great! Ryan in finance made it way easier for me as well, thank you guys so much definitely will be back to buy again!!!

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Google May 5, 2022

Gabe torres was so helpful and informative when I came in I felt welcomed because of his incredible customer service and I would recommend Honda to first time buyers because they go above and beyond to make sure you feel confident in your decision. Gabe Torres answered all of our questions clearly and made us feel very comfortable and confident with our decision We are very thankful for his help.

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Google May 4, 2022

First off my husband and I would like to thank Carlos Garcia for taking care of us on our recent appointment . I never could have imagined it being this simple and fast . I will admit I came in doubtful that I was going to go home with a car this very same day , nevertheless it happened and it was the best decision making and we are glad it happened . Thank you Carlos Garcia for your time and patience for us . We are extremely happy with our new journey .

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Google May 4, 2022

Great Costumer service ! Gabe Torres made the whole process nice and smooth.

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DealerRater May 3, 2022

Professional and knowledgable , will get you financed no matter what your circumstances are sale Manager Chris Doa gets a 10+ and Gabe Torrez sales person 10+ also.

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Google May 3, 2022

For first time buyer, love my deal and great service appreciate it.

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Google May 3, 2022

My husband and I were looking to replace a car for our daughter and decided to go with Honda. After shopping a few dealerships, we made an appointment with Jimmy at Norm Reeves Honda West Covina. Given the circumstances surrounding buying a car in midst of a microchip shortage, they treated us with respect and were still able to help with affordable options. We are happy with the purchase and felt we've made the right decision going with Jimmy and Norm Reeves Honda.

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Google May 3, 2022

Looked to trade in my car and Joel was the person who assisted me. Joel was up front and down to earth and it was a pleasure working with him. Ended up purchasing a used car with great help from Joel and Abraham. Thank you!

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Google May 2, 2022

Wonderful and seamless experience at this dealership. Jimmy was professional, knowledgeable and super-helpful! We walked in, found the car we wanted and walked out a few hours later with our new car. I would highly recommend this dealership and Jimmy! Thank you for a great experience.

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Google May 2, 2022

I call to see they have the new cr-v hybrid and they happen to have one on the lot. I made an appointment to come in to see it and was greeted by Jason Fang and his supervisor Chris Dao. They both were professional and i felt no pressure to buying and they did all they could to make me feel welcoming. I ended up purchasing the vehicle and was very satisfied with the pricing they got me and everything went very smooth. I definitely recommend my family and friends to this dealership for any vehicle purchases.

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Google May 1, 2022

Larvell was the guy that helped me with my experience. My car was falling apart and I needed a new one asap. He was kind and courteous about my situation and helped me get into a ‘19 Accord with no headaches. Really a genuine guy. I wish more salesman were like him. I will definitely be back to get another Honda soon!

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Google May 1, 2022

Jacob D (Sales) and Ryan (Finance) were both super helpful, very friendly and thorough. They each answered my multitude of questions and gave information I hadn’t yet thought to ask. The entire process was handled quickly. I’m grateful to them both for making my purchase memorable and efficient.

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Google Apr 27, 2022

Gabriel is amazing!! From the moment he greeted me to getting into my new car. He genuinely cares and does everything he can to ensure guest satisfaction. He’s patient and transparent about what options he can offer. He’s my new go to guy for any future purchases and referrals!

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Google Apr 27, 2022

Purchasing our new Honda CR-V Touring was an incredible experience that exceeded every expectation. Jessica who handled the sale was polite, cheerful and helpful throughout the whole process. She patiently explained all the options and details to us, and didn't hesitate to clarify anything we didn't understand. She was also exceedingly sensitive to my wife's handicap and assisted her kindly in getting around the premises. Guy (his name is Guy) handled our trade-in very professionally and with a great sense of humor. He also made himself available to assist as needed throughout the sales process. We feel ...

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Google Apr 26, 2022

Excelent service im very happy thank you

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Google Apr 25, 2022

Overall an easy and efficient experience. Joel was super knowledgeable about the car and took his time to answer any questions I had. He did his best to put me in the best position possible with my new lease and after shopping around with various Honda dealers I know he did just that. If you’re looking for a Honda definitely come here and don’t waste your time. This will be my go to Honda from now on. Thank you!

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Google Apr 22, 2022

Everyone was so nice and very helpful. Manuel and Ibriham were absolutely amazing. I got the perfect car for my family thanks to all the info on the cars I received from Manuel! 10/10 I will definitely come back here and recommend everyone else to also! Great job guys 👍🏻

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Google Apr 22, 2022

had a great experience thank you to joel for helping me out he was really helpful and attentive toy needs

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Google Apr 21, 2022

David Ochoa & Ibraham made my visit very welcoming and both of them were very informative and friendly thank you

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Google Apr 18, 2022

This is my second car purchase in the last 5 years. Thanks to Manny for the great service and always helping out. Definitely recommend this Dealership

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Google Apr 18, 2022

I went to Honda in West Covina, first day I went Alfredo was a great help, unfortunately I wasn’t able to get a car that day but the next day I went in and Brian was a big help as well, really happy with my purchase and with their customer service.

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Google Apr 17, 2022

Best choice made my sister recommend me Alfredo he does help you n works with you so u could go home the same day with ur car u want or afford😜

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Google Apr 17, 2022

It was a pleasure to work with Andrew Brown. He made the process much easier and answered all my questions.

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Cars Apr 17, 2022

Friendly and professional team. Made me feel welcome and did not pressure me about offered extra purchases. Patient as I gathered the necessary information. Convenient location,very pleasant atmosphere and beautiful building and landscaping. I got a great deal and had a great time doing it.

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DealerRater Apr 12, 2022

Excellent service, a simplified deal, salesman seemed to be experienced. Friendly, helpful and courteous. Will definitely return for a next purchase.

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Google Apr 12, 2022

Exelente atencion muchas gracias al vendedor

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Google Apr 11, 2022

Joel was amazing. He was patient and very informative. He went above and beyond to provide me all the information necessary. I highly recommend this location and especially recommend Joel. Besides the Amazing salesman the sales manager John S. Was great, they made us feel just like family.

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Google Apr 11, 2022

Had such a great experience here! We worked with Mo who was great! He gave us the information we needed and got us into the car we wanted. Really happy with everything and everyone!

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Google Apr 10, 2022

I honestly would give Francisco and Luigi an 11 star rating if there was the option but they did an amazing job was a bit optimistic about getting a brand new car but Francisco made it happen and I am extremely happy with the service that was provided to me by them I would 100% recommend all my friends and family to come to Honda of norms reeves . Thank you guys again !

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DealerRater Apr 9, 2022

Everything from our arrival at the dealership until we drove out in our new vehicle exceeded our expectations. The deal we made was very fair and all the staff we encountered was very friendly, polite and and went out of the way to be helpful. Thank you to all the team that handled our purchase, especially Jessica Navarro!

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Google Apr 9, 2022

Great service! Carlos Garcia did an excellent job, highly recommended this dealership!

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Google Apr 9, 2022

This is my first time experiencing a lease buy out at this location. I’m from south central so I’ve experience the Honda at DTLA. Compared to West Covina it was a pleasure. Like any vehicle transactions things happen some good and some bad. For me the way David Ochoa handle it was very professional and he made things happen for me to get my pilot sooner then the expected ETA. Overall the dealership and it’s employees have been attentive but not over bearing. Appreciate the help I got/get.

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DealerRater Apr 9, 2022

The staff was fantastic, beginning with our salesman Miguel, the sales manager, Chris, and our finance rep, Andy. I would definitely buy a vehicle here again.

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DealerRater Apr 7, 2022

Amazing people. David was so helpful as well Andy. Beyond pleased with the service. Will be coming back

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Google Apr 7, 2022

Brian, my sales associate was awesome! He was super friendly, helpful and very knowledgeable. I’d like to also mention that the finance department was amazing! The entire process from shopping for my car, running the numbers, financing it and driving it off the lot was really smooth. They weren’t in a rush and they made sure I left feeling confident. I loved my experience. Thanks again!

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Google Apr 6, 2022

My experience with Norm Reeves Honda in West Covina was impressively pleasant. Most dealerships feel like they are trying to bribe and/or hassle you. Our Sales Associate, Larvell Hollis, was relaxed, honest and kind during our entire visit. By the end of the experience, we left happily with a car, but what made it best was the sincere customer service we received. If you want to be taken care of and not taken advantage of, go to this location and ask for Larvell and Andy.

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DealerRater Apr 4, 2022

I really had an excellent experience at Norm Reeves Honda, West Covina. My sales rep John Gomez went above and beyond to help me feel confident & comfortable with my purchase. I would definitely go back if I need to buy another vehicle. Thanks John! Stephanie Davis

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Google Apr 2, 2022

David Ochoa! This gentleman by far surpassed my expectations and went the extra mile to help me out with my car purchase. He made sure I got exactly what I wanted and was more than kind enough to not rush me throughout the purchases. I came into the dealership thinking I was not going to leave with what I wanted due to the inventory shortages that most dealerships are facing. He thoroughly explained why and what is going on and opened up my perspective a bit. Despite the circumstances David made sure I got exactly what I wanted. I will ...

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Google Apr 1, 2022

Thank you to the Norm Reeves of Honda and Jason Fang for working with me in getting my new 2022 Honda Accord Hybrid EX- L. It was a fast and smooth process. They gave me such a good offer I couldn't pass it. All other Honda dealerships in Bay area and Central Coast could not match their deal! I drove 5 hours because Norm Reeves of Honda was willing to work with me. I will be recommending all my friends and family who want to purchase a Honda to visit Norm Reeves. I would suggest calling them or email them if ...

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Google Mar 30, 2022

Jason and everyone at Norm Reeves Honda made buying a car during what is otherwise a stressful, difficult time to buy a car a total breeze. Jason kept in touch with us when the car we wanted had arrived on the lot and worked with us to get the price we were looking for, without any pressure to upsell or anything. Seven years ago, we had bought a Civic from Norm Reeves West Covina. This year it was an Accord Hybrid. The next time we need a car, we will surely be coming back here again.

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DealerRater Mar 29, 2022

Great service right off the bat, straight to the point. No circling around anything, very helpful.

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DealerRater Mar 27, 2022

Fast easy process. Great experience. Paperwork was done quickly and promptly. Couldn't have asked for better service.

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Google Mar 27, 2022

I had the pleasure of being helped out by Joey. He was extremely helpful and patient with all of my questions. He was able to help me find my dream car at a reasonable rate.

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Google Mar 26, 2022

I went there to look at a pre-owned vehicle. The salesman Kevin was amazing this guy went above and beyond to get me financed in the price range that I was looking for. The finance manager and the general sales manager both pitched in and they were able to get me financed and I've never dealt with nicer sales people. Most of my experiences at the dealerships I've always felt like I'm being circled by the vultures not it was not a high pressure thing. When I have friends that are looking for a new or a ...

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Google Mar 25, 2022

From the moment we met with Carlos Garcia to the moment we left Mr. Ek’s office the process felt seamless and stress free. This was our first time purchasing from Norm Reece’s Honda, and it won’t be our last, due to Carlos’s attentiveness and support. He answered all of questions, and if he didn’t know an answer, he was quick to find someone who did. My wife and I are beyond pleased with our experience at this dealership. Even in this global shortage, Carlos made sure we paid a fair price for our vehicle.


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