Customer Testimonials

I just picked up my car from Norm Reeves Honda superstore in West Covina. It was really busy however, Valerie M stopped what she was doing and help me check out my car. She did it with a great attitude and with a smile. I appreciate such great customer service and this store always comes through with it.

Thank you to John Gomez and George Ventura for helping me with my new honda! Appreciate all the time, dedication and exceptional service given throughout the entire process, looking for a car be sure to go to norm reeves West Covina and ask for John! One of the best experiences I’ve had.

I can't imagine having a more positive experience when buying a used car. After researching online for 5 months, I knew exactly which vehicle I wanted, and it happened to be in their inventory. I was greeted by a welcoming staff, and at no point was I pressured into even looking at a more expensive vehicle, nor was I persuaded to consider anything I wasn't comfortable with. My sales professional John Gomez was about as easy-going as they come in the automotive business, and he helped to make a transaction that could have been anxiety-inducing into something that was ... Read More

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Google - Nov 7, 2026

I can't imagine having a more positive experience when buying a used car. After researching online for 5 months, I knew exactly which vehicle I wanted, and it happened to be in their inventory. I was greeted by a welcoming staff, and at no point was I pressured into even looking at a more expensive vehicle, nor was I persuaded to consider anything I wasn't comfortable with. My sales professional John Gomez was about as easy-going as they come in the automotive business, and he helped to make a transaction that could have been anxiety-inducing into something that was smooth without any pressure. He strikes the rare balance of professionalism and authentic amicability. Jake in finance was also extremely pleasant to work with. My options were explained clearly without any coercion, and I was treated with the highest of respect. If you are wary or even dread the entire car buying process, go to Norm Reeves Honda Superstore in West Covina. It absolutely was worth the drive for me. Also, if you are a woman buying a car by yourself, or if you are a first-time buyer, you don't have to worry about being mistreated or taken advantage of at this store. They are about as close as you can get to a perfect 5-star rating for a reason. If you need a car, this is the team that you can trust to do right by you.

I can't imagine having a more positive experience when buying a used car. After researching online for 5 months, I knew exactly which vehicle I wanted, and it happened to be in their inventory. I was greeted by a welcoming staff, and at no point was I pressured into even looking at a more expensive vehicle, nor was I persuaded to consider anything I wasn't comfortable with. My sales professional John Gomez was about as easy-going as they come in the automotive business, and he helped to make a transaction that could have been anxiety-inducing into something that was ... Read More

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DealerRater - Nov 7, 2026

I can't imagine having a more positive experience when buying a used car. After researching online for 5 months, I knew exactly which vehicle I wanted, and it happened to be in their inventory. I was greeted by a welcoming staff, and at no point was I pressured into even looking at a more expensive vehicle, nor was I persuaded to consider anything I wasn't comfortable with. My sales professional John Gomez was about as easy-going as they come in the automotive business, and he helped to make a transaction that could have been anxiety-inducing into something that was smooth without any pressure. He strikes the rare balance of professionalism and authentic amicability. Jake in finance was also extremely pleasant to work with. My options were explained clearly without any coercion, and I was treated with the highest of respect. If you are wary or even dread the entire car buying process, go to Norm Reeves Honda Superstore in West Covina. It absolutely was worth the drive for me. Also, if you are a woman buying a car by yourself, or if you are a first-time buyer, you don't have to worry about being mistreated or taken advantage of at this store. They are about as close as you can get to a perfect 5-star rating for a reason. If you need a car, this is the team that you can trust to do right by you.

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I recently stopped by Norm Reeves Honda in West Covina to look at the new Accord Hybrids, and unfortunately, it turned into one of the worst dealership experiences I've had. I initially worked with Rudy and made my expectations very clear from the beginning: I was interested in either leasing or purchasing, depending on which option offered the best overall deal. Pretty straightforward, right? Unfortunately, once the sales manager got involved, the experience quickly went downhill. The lease numbers presented to me didn't make much financial sense, so I asked for their best out-the-door purchase price. Apparently, that ... Read More

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Google - Nov 4, 2026

I recently stopped by Norm Reeves Honda in West Covina to look at the new Accord Hybrids, and unfortunately, it turned into one of the worst dealership experiences I've had. I initially worked with Rudy and made my expectations very clear from the beginning: I was interested in either leasing or purchasing, depending on which option offered the best overall deal. Pretty straightforward, right? Unfortunately, once the sales manager got involved, the experience quickly went downhill. The lease numbers presented to me didn't make much financial sense, so I asked for their best out-the-door purchase price. Apparently, that was too much to ask. Instead of discussing the actual selling price of the vehicle, the sales manager seemed interested only in talking about monthly payments. When I asked about the promotional APR financing offers advertised directly on Honda's website, he refused to discuss them without first running my credit. I understand that financing approval depends on creditworthiness, but I wasn't asking for guaranteed approval. I simply wanted to understand the advertised offers and negotiate a fair purchase price before even considering financing. Here's the thing: Who said I even needed financing? I was perfectly willing to consider purchasing outright if the numbers made sense. My priority was getting a competitive price, not playing the dealership game of focusing on monthly payments while avoiding the actual cost of the vehicle. As someone who has previously owned two Hondas, I came in genuinely interested in buying another one. Unfortunately, this experience completely changed my perspective. It's disappointing that a dealership would make something as simple as discussing an out-the-door price feel like an unreasonable request. Customers shouldn't have to fight to get transparent pricing or basic information about manufacturer-advertised financing promotions. By far the worst dealership experience I've had during my current vehicle search. After owning two Hondas, I never thought I'd say this, but this experience has made me reconsider buying another one entirely. If you're shopping here, my advice is to insist on a complete written out-the-door quote and understand every number before discussing monthly payments. Honda makes great vehicles, but the sales experience at this dealership left a lot to be desired.

Richard was awesome He really helped us out with everything Explained everything so I could understand Would for sure recommend him

⭐⭐⭐⭐⭐ I had a great experience working with Jairo! He helped me finance my car and made the entire process smooth, easy, and stress-free. He was very helpful, professional, and patient throughout the process, making sure I understood everything along the way. I truly appreciate his help and the effort he put into making everything work out. If you’re looking to finance a car, I definitely recommend asking for Jairo! Thank you for all your help Jairo!

Terrible sales experience, would not send over any out the door printed price to the email. Didn't negotiate whatsoever, And they acted like they're selling Ferraris. Terrible terrible experience do not shop here.

Sales person Kunaal Sharma, was very helpful, friendly. Excellent customer service he worked with me to get me approved. Very satisfied

Thank you to George Ventura and Jairo Lopez for helping me get into the brand new 2026 CR-V Hybrid Touring. Awesome experience and very straight forward. Definitely would recommend!

Thank you to Jairo for helping me get into my brand new 2026 Honda Accord!

Had an agreement with Sabrina through text message and was not honored by Natalie or her manager

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Rudy was super helpful and professional, made my first car buying experience easy! Nick made signing paperwork a breeze!

10/10 experience working with Jairo. Very thankful!

Richard was so much help and I was able to buy a new car and the his customer service was awesome . Very refreshing to have someone genuinely want to help you . If you are looking to buy ask for Richard Kassings. Extraordinary salesmen !!!

Richard was so much help with helping my mom but her a new card he worked through with her and she was able to buy her new car thank u Richard for ur help!

The experience was excellent and my sales rep Kunaal was informative and very straight forward with everything and made the buying process extremely easy. I do recommend him and this dealer

Thanks to Jairo Lopez he helped us a lot 10/10 service

Just bought a Type R from here and the sales associate Ryan was very helpful and professional took the time to talk to me and nothing but good vibes thanks again Ryan would recommend going here for your Honda

One of the best buying experience I have ever had. Ask for Daniel great salesman. Finance guy was great to Nick!

Richard Kassing provided excellent help while we were here! We were able to get a great car with him and are very satisfied with his customer service.

Richard Kassing was very helpful and kind to me and my family. He provided excellent service and helped us buy an amazing car.

Great experience shopping for my Honda Civic today at Norm Reeves West Covina. Sales man Jairo Lopez made sure we were happy with our purchase. Highly recommend this dealership.

Extremely helpful and professional. Would recommend!

The car sales person I had was Rudy. He was the best. He didn’t try to upsell me which was amazing. He also made the process smooth. He was the most kindest person ever. If you’re looking into buying a car go to him.

We walked into the dealership just looking and Richard helped us and gave us an amazing deal we walked in and out easy process!!

Richard was amazing on assisting me get my vehicle and I walked out with a great deal thank you to him!

Had a great experience at Norm Reeves Honda in West Covina. Jairo was very helpful and made the entire process smooth and simple. Thank you Jairo!

I bought a new Honda Pilot on Labor Day at Norm Reeves Honda. Best experience ever. Caeden and Jake were awesome and the rest of the staff were very friendly. The BBq was great too!

Went there today and Ram helped us out in a jiffy and even helped fix our keys. He was really nice and helpful.

Absolutely professional

Came in to get my son a car and got so much help from Richqrd kissing make sure to ask for him!!

Condescending and Unprofessional I contacted the internet sales department regarding two Certified Pre-Owned Honda Pilots. I approached them as a serious, ready to buy customer with clear out the door budget parameters. Instead of negotiating professionally or simply stating they could not meet the pricing, Internet Manager Nour Eldick chose to send a condescending, patronizing reply making insulting assumptions about my finances. His exact email response was: "Unfortunately, the offer is unreasonable, please let me know when you have the budget for the current asking price." Setting a strict business cap for a vehicle purchase is part of ... Read More

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Google - Sep 16, 2026

Condescending and Unprofessional I contacted the internet sales department regarding two Certified Pre-Owned Honda Pilots. I approached them as a serious, ready to buy customer with clear out the door budget parameters. Instead of negotiating professionally or simply stating they could not meet the pricing, Internet Manager Nour Eldick chose to send a condescending, patronizing reply making insulting assumptions about my finances. His exact email response was: "Unfortunately, the offer is unreasonable, please let me know when you have the budget for the current asking price." Setting a strict business cap for a vehicle purchase is part of being an educated, smart consumer. Being spoken down to and told to come back when I "have the budget" by an arrogant internet sales manager is completely unacceptable. General Manager David Warren should look into how his managers are treating online clients. If you want to be communicated with respectfully without salespeople making arbitrary assumptions about your financial capability, take your business to a different dealer group.

I can’t say enough great things about my experience at Norm Reeves Honda West Covina! I was fortunate enough to work with my good friend Gabe, who went above and beyond, who set me up with Alyssa, and she was an absolute sweetheart! She was friendly,knowledgeable, and made the whole process very smooth from beginning to end. No unnecessary stress or hassle. The entire team at Norm Reeves Honda West Covina was amazing. From walking in the door to driving away in my car, everyone was professional, helpful, and friendly. I couldn’t be happier with my car ... Read More

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Google - Sep 16, 2026

I can’t say enough great things about my experience at Norm Reeves Honda West Covina! I was fortunate enough to work with my good friend Gabe, who went above and beyond, who set me up with Alyssa, and she was an absolute sweetheart! She was friendly,knowledgeable, and made the whole process very smooth from beginning to end. No unnecessary stress or hassle. The entire team at Norm Reeves Honda West Covina was amazing. From walking in the door to driving away in my car, everyone was professional, helpful, and friendly. I couldn’t be happier with my car or with the way I was taken care of. If you’re looking for a great dealership and people you can trust, I highly recommend Norm Reeves Honda West Covina. Ask for Gabe and Alyssa! They’re the best! 🚗💯❤️

had a wonderful experience at Norm Reeves Honda of West COVINA. JAIRO Took very care of us, We worked out a great deal on a Odyssey and couldn’t be any happier. if you want a great deal hit up JAIRO. The man is professional, courteous, and more than willing to help you out and get you locked in and in a new car. Thank you JAIRO OF NORM REEVES HONDA OF WEST COVINA..

I was very loyal to the Honda of Downtown Los Angeles. I have lived in Covina for 6 years now and I always continued making my way to downtown LA to pick up my car from Honda of Downtown Los Angeles not because the service was 10 out of 10 exceptional but I thought that was the best a car dealership could be. My Honda CRV needed to be upgraded ASAP and I decided to stumble inside the Norm Reeves Honda superstore in West Covina. My point was just to walk around and look at the cars I want before making my way ... Read More

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Google - Sep 9, 2026

I was very loyal to the Honda of Downtown Los Angeles. I have lived in Covina for 6 years now and I always continued making my way to downtown LA to pick up my car from Honda of Downtown Los Angeles not because the service was 10 out of 10 exceptional but I thought that was the best a car dealership could be. My Honda CRV needed to be upgraded ASAP and I decided to stumble inside the Norm Reeves Honda superstore in West Covina. My point was just to walk around and look at the cars I want before making my way all the way out there. The sales serviceman Daniel completely change the trajectory of the evening. He was so kind and knowledgeable. He listened to everything that I wanted and pulled out some cars to show me. I fell in love with the Honda Trailsport in Ash Green. I was so used to being at the dealerships for 8 to 10 hours. You have to make it a whole day situation and Daniel made it so easy we were in and out of there within four hours and I got a car that I wanted at the price that I wanted. Such a great salesman super knowledgeable about the Honda vehicles. I can officially say that I am so glad I no longer have to make the drive I can rely on Norm Reeves Honda superstore in West Covina.

Amazing car buying experience! Nour was very professional, knowledgeable, and answered all questions with no hesitations. She was also very honest and upfront! Being my first new car purchase, Nour and the rest of the staff made me feel comfortable throughout the entire process. I highly recommend!

Excellent treat from Richard Kassing answering all my questions friendly and helpful

Excellent service from salesperson Richard Kassing; very friendly and helpful.

BUYERS BEWARE!!!! They try to use the ol BAIT AND SWITCH!! I went to this dealership after finding a car on Hondacertified.com (which is a legitimate website run by Honda) to see and test drive a vehicle. The Honda Certified website had a CR-V listed for 25K. My wife and I go to the dealership to see the vehicle. It drives great. We have a car to trade, pink slip in hand. When we get to talking price the salesman comes out with the price of the car being 36K. I show him the print out that I took ... Read More

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Google - Sep 7, 2026

BUYERS BEWARE!!!! They try to use the ol BAIT AND SWITCH!! I went to this dealership after finding a car on Hondacertified.com (which is a legitimate website run by Honda) to see and test drive a vehicle. The Honda Certified website had a CR-V listed for 25K. My wife and I go to the dealership to see the vehicle. It drives great. We have a car to trade, pink slip in hand. When we get to talking price the salesman comes out with the price of the car being 36K. I show him the print out that I took with me. Salesman and manager both INSIST that I am wrong and there is no way that number is right. I walk because they ain’t gonna pull a fast one on me. So 1 of 2 things happen, they are lying and change the price of vehicles. Or Honda is falsely advertising the price of the vehicle in order to make sales. Both are dishonest and predatory. I will NEVER buy a car here.

(Translated by Google) Excellent service and very friendly staff. Especially the salesman Richard Kassing, who was very kind and helpful. He was very attentive and a very good salesman. (Original) Muy buen servicio y el personal muy amable. Especialmente el sales k nos Alludo Richard kassing muy amable Y servicialmente atento muy buen vendedor

I had an absolutely amazing experience at Norm Reeves Honda West Covina and honestly couldn’t be happier with both my new Accord and the team that helped me. John was fantastic from the very beginning. Before I even stepped foot in the dealership, he took the time to answer all of my questions and address my concerns. I had recently had a pretty frustrating experience with another dealership, so I definitely came in with my guard up. John completely changed that. He was friendly, patient, straightforward, and never once made me feel pressured. He listened to what I wanted ... Read More

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Google - Sep 5, 2026

I had an absolutely amazing experience at Norm Reeves Honda West Covina and honestly couldn’t be happier with both my new Accord and the team that helped me. John was fantastic from the very beginning. Before I even stepped foot in the dealership, he took the time to answer all of my questions and address my concerns. I had recently had a pretty frustrating experience with another dealership, so I definitely came in with my guard up. John completely changed that. He was friendly, patient, straightforward, and never once made me feel pressured. He listened to what I wanted and kept me updated throughout the process, including while my car was being transported to the dealership. He really made me feel like he was working with me rather than trying to sell me something. Amer handled the finance and paperwork portion and was absolutely amazing. Anyone who has purchased a car knows that sitting down to sign all the paperwork usually isn’t the fun part lol, but Amer somehow managed to make even that enjoyable. He was incredibly personable, friendly, easy to talk to, and made sure everything was clear and comfortable throughout the process. It genuinely felt more like having a conversation than sitting through a finance appointment. Nour was the perfect person to finish off an already great experience. She arrived with my car, made sure it was detailed, put on the temporary plates, gassed it up for me, and made sure everything was ready before I left. She was incredibly sweet, friendly, and genuinely seemed excited for me, which made finally getting the keys feel even more special. The entire experience was a 10/10. There were no games, no unnecessary pressure, and I never felt like anyone was trying to push me into something I didn’t want. I absolutely love my new Accord and feel like I made the right choice not only in the vehicle, but also in the dealership I chose to buy it from. A huge thank you to John, Amer, and Nour for making what could have been a stressful purchase such a great experience. I would absolutely recommend this dealership and this team to friends and family, and Norm Reeves Honda West Covina will be the first place I go the next time I’m shopping for a Honda.

Great experience great customer service thank you Richard K. For your time and all the help will be back for another car!!!🙏🏼🙏🏼🙏🏼🙌🏼🙌🏼

The lack of compassion from the workers is absolutely disgusting. Y'all work in automobile sales.. everyone should know how expensive, how time consuming, and how stressful having to take your car in is. Yet they cannot do a damn thing to make your life easier or even ensure you aren’t standing outside crying on the street. I will never take my car back here just due to the terrible customer service .

Thank you to Jario Lopez ! He was very helpful and very kind also very patient 👏 He's very great ! Definitely recommend him awesome man !

We were looking around for our next car purchase and lucky for us we came across Abi the sales rep, and she was amazing at it she knew every detail regarding the car. She makes you feel and treats you like family. She was exceptional and made it work on our budget. Abi is the best and of course everyone else we came across were also very welcoming and friendly. Abi made the process fast and we didn’t have to be there all day . She’s amazing we will definitely be coming back soon. Thanks Abi and everyone else ... Read More

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Google - Sep 4, 2026

We were looking around for our next car purchase and lucky for us we came across Abi the sales rep, and she was amazing at it she knew every detail regarding the car. She makes you feel and treats you like family. She was exceptional and made it work on our budget. Abi is the best and of course everyone else we came across were also very welcoming and friendly. Abi made the process fast and we didn’t have to be there all day . She’s amazing we will definitely be coming back soon. Thanks Abi and everyone else at the Norm Reeves Honda!!

I recently purchased a Honda accord hybrid. Let me say. It was the best DEAL and experience. There was no games. No lies. No nothing. I drive over 4 hours. And they kept the car for me. I highly recommend this place AND ask for Mr.John. My salesman got me right and did right by me. I got my dream car because of them for a price I can actually afford. Very grateful for this place and Mr. John. I had Bad experiences so coming here. I really needed. You can trust this place.

Richard Kassing was a pleasure to work with as he sold us a car. He was zero pressure, kind, friendly and thorough. We're grateful!

Sales Consultant Richard was great and helped us finalize the vehicle we were interested in. He was friendly, understanding and he provided an overall very enjoyable experience. UPDATE: Initial personal dealings were great but an issue came to light 30 minutes after leaving the dealer. I called multiple times in an attempt to discuss the issue with a sales manager but received no callback.

I did not have a good experience with my recent service visit, primarily because of the way I was treated by my service advisor, Valerie. When I first arrived for my oil change, I was given an attitude about using my maintenance benefits. I knew I was eligible because the vehicle was still under 24,000 miles and I had owned it for less than two years. I was able to verify that I had only put approximately 17,000 miles on the vehicle, so I was clearly within the requirements. Instead of simply checking the information and helping me, I felt like I ... Read More

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Google - Aug 27, 2026

I did not have a good experience with my recent service visit, primarily because of the way I was treated by my service advisor, Valerie. When I first arrived for my oil change, I was given an attitude about using my maintenance benefits. I knew I was eligible because the vehicle was still under 24,000 miles and I had owned it for less than two years. I was able to verify that I had only put approximately 17,000 miles on the vehicle, so I was clearly within the requirements. Instead of simply checking the information and helping me, I felt like I was being treated as though I was trying to get something I wasn’t entitled to. There was also an issue with receiving the text message containing the maintenance recommendations. I had to deal with unnecessary frustration over something that should have been a very simple part of the service process. The mechanic’s portion of the visit was fine, and I have no complaints about the actual maintenance work. My issue is specifically with the customer service I received. At one point, I asked Valerie what differential fluid was because I had never owned an AWD vehicle before and genuinely did not know. Her response was essentially, “It’s differential oil. It’s for your differential,” in a tone that came across as extremely condescending. I understand that this may be common knowledge to someone who works around cars every day, but that’s exactly why I was asking my service advisor. I don’t expect to know every component or maintenance item on a vehicle I’ve never owned before. I expect my advisor to explain things to me without making me feel stupid for asking. The experience continued when I received my keys. My keychain had been removed from my key and I was told it was in the vehicle. I went outside because I was under the impression that an employee had said they were going to pull my vehicle around for me. Valerie then came outside and, rather than simply clarifying the situation, spoke to me in a way that I found unnecessarily rude and confrontational. When I eventually got into my vehicle, I found my keychain on the floor underneath the driver’s seat. There is a perfectly usable cup holder right next to the driver’s seat, so I don’t understand why my keychain couldn’t simply have been placed there instead of being left on the floor. Overall, the actual vehicle service was fine, but the customer service experience was not. I left feeling disrespected and frustrated over several interactions that should have been simple and routine. I was also told that anything less than a 10 on the dealership’s customer survey would be considered a problem. I never received the survey, which was disappointing given the experience I had. I hope management reviews this feedback because customers should be able to ask questions about their vehicles without being made to feel stupid or talked down to. I will seriously consider using a different dealership for future service because of this experience. My rating is a 1/10, specifically because of the customer service I received from Valerie.

Love the quality service and the quality assurance from the team at Norm Reeves Honda West Covina! Their team are very detailed and customer satisfaction oriented! My Customer Representative Samuel Tung was keen on my Honda Civic Hybrid! Thanks for all your help!

From the moment I stepped on the lot until I left, the team at Norm Reeves Honda Superstore West Covina was attentive and made my experience purchasing certified pre owned vehicle smooth, comfortable, and easy. Shahnaz was the saleswoman who offered me multiple cars to test drive so that I could find the right car. She was very patient and answered all of my questions as she is very knowledgeable of the inventory. Gabe also helped ensure I chose the right vehicle by providing me with information about the similarities and differences between the vehicles I test drove. Finally, Miguel ... Read More

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Google - Aug 26, 2026

From the moment I stepped on the lot until I left, the team at Norm Reeves Honda Superstore West Covina was attentive and made my experience purchasing certified pre owned vehicle smooth, comfortable, and easy. Shahnaz was the saleswoman who offered me multiple cars to test drive so that I could find the right car. She was very patient and answered all of my questions as she is very knowledgeable of the inventory. Gabe also helped ensure I chose the right vehicle by providing me with information about the similarities and differences between the vehicles I test drove. Finally, Miguel made the financing process smooth and provided me with all of the necessary details about my purchase. I purchased my vehicle in July and am very happy with how easy this dealership made the process for me! I highly recommend them 🚙😊

Shout out Richard!!! So organic and made the process enjoyable. Will definitely recommend him to friends/family.

Richard was extremely nice and super helpful. I would recommend buying a car from him.

I had an amazing experience here and Richard was being so helpful

Richard was our sales. He provided very professional service and he is a considerate person also. I highly recommend him!

About a month after purchasing 2024 used Honda Accord, we became aware that the paint (car is white) had some specks of rust all around the car. I contacted the dealership to see if they could do something about it as I learned it is something pretty common with white cars but likely something the dealer could've addressed before selling the car. After months of going back and forth, they agreed to call me to schedule the car for an appointment with the body shop. Its been about two months, still waiting on the call. Moral of the story... if ... Read More

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Google - Jul 20, 2026

About a month after purchasing 2024 used Honda Accord, we became aware that the paint (car is white) had some specks of rust all around the car. I contacted the dealership to see if they could do something about it as I learned it is something pretty common with white cars but likely something the dealer could've addressed before selling the car. After months of going back and forth, they agreed to call me to schedule the car for an appointment with the body shop. Its been about two months, still waiting on the call. Moral of the story... if you're buying a used white car, pay close attention to the paint. It may not be a major issue now, but it could become a very costly one in the near future.

I would not recommend this Honda dealership based on my experience with their customer service after the sale. The service department has been extremely frustrating to deal with. On multiple occasions, service representatives have hung up on me while I was still asking questions, making it nearly impossible to get answers or schedule needed repairs. My experience with Erik Ramos, the used car manager, has been equally disappointing. He has been difficult to reach, rarely available for follow-ups, and communication regarding my vehicle has lacked transparency. I repeatedly had to chase updates instead of being kept informed. If you’re ... Read More

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Google - Jul 16, 2026

I would not recommend this Honda dealership based on my experience with their customer service after the sale. The service department has been extremely frustrating to deal with. On multiple occasions, service representatives have hung up on me while I was still asking questions, making it nearly impossible to get answers or schedule needed repairs. My experience with Erik Ramos, the used car manager, has been equally disappointing. He has been difficult to reach, rarely available for follow-ups, and communication regarding my vehicle has lacked transparency. I repeatedly had to chase updates instead of being kept informed. If you’re considering buying a vehicle here, be aware that the customer service after the sale may not match the promises made during the purchase process. Based on my experience, I would recommend taking your business to Honda dealerships in Downey or Cerritos, where customer service and communication are much better. Buyers should expect clear communication, accountability, and respect—unfortunately, that was not my experience here.

I bought my first car here and always come here for maintenance. But I have stopped going because the maintenance services were very bad, and they don't treat their customers' cars with great care. Before they damaged my wheel lock, they still expected me to pay for the new lug nuts because they couldn't install the other lug nuts without the wheel lock socket. Y'all damaged my aftermarket wheel lock and are still making me pay for the damage you've done?? Ofc I didn't pay for it, and they compensated me with a free maintenance ... Read More

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Google - Jul 8, 2026

I bought my first car here and always come here for maintenance. But I have stopped going because the maintenance services were very bad, and they don't treat their customers' cars with great care. Before they damaged my wheel lock, they still expected me to pay for the new lug nuts because they couldn't install the other lug nuts without the wheel lock socket. Y'all damaged my aftermarket wheel lock and are still making me pay for the damage you've done?? Ofc I didn't pay for it, and they compensated me with a free maintenance I came in for that day. I decided to give them a chance, and I came in yesterday to get my AC diagnosed because I have some issues with my AC not working on the driver's side. My appointment was at 10:40 am, and I didn't leave until 5:30 pm. Patiently waited to get my car fixed, and it was not cheap. Samuel Tung, the advisor, was telling me the technician doesn't come in until 11 or 12. Ok, fine, whatever, I waited. Got everything replaced, like the compressor and condenser, which were covered. However, he said there was an issue with the evaporator, which leaks. The total cost for the evaporator replacement was $2k. Not cheap, but I just want to get my AC fixed. In order to get the evaporator replaced, they need to remove everything from the interior, like the dashboard, steering wheel, and center console. They got the job done, but they didn't even install the parts properly. All my belongings were just tossed and jammed up in the center console like it was a junkyard. The front bumper had some clips that were missing, and the screw was not screwed in properly. I don't know, but it looks like it was done half-assed and just tossed the finishing touches to me. My backup camera wasn't working, and they told me to take a look at it since they said it was "aftermarket." Everything in my car is OEM, especially the head unit, because it's from a Civic EX model touchscreen I added onto my LX model. The only thing I needed to do was wire the connector for the backup camera. They didn't know what it was, but continued to do their thing, and didn't bother to ask the owner what it was, so they could be more cautious and prevent any damage to it. They took out my infotainment system (head unit) to check where the issue was. Couldn't find a solution to it, so I told them to put it back, and I'll figure out what to do later because I have to be somewhere. The technician put it back on and didn't even plug in the wires properly, and left it hanging on the bottom of the driver's side, where the fuse box is located. The Advisor Samuel refunded me only $20 for the inconvenience. Like, come on, $20 is nothing, it better be more than that. I drove home with a head unit and backup camera that were not working. He said he'll send me a link for the survey to write about my experience, and would appreciate it if I did that. Haven't received it yet, and I'm still waiting for it so I can put in my honest opinion about the whole thing. After this situation, I wouldn't step foot in this dealership ever again.

Came in for help with my car radio, all i needed was a pin. I dont have the serial number or the sticker which they always tell you to look for (which is why im going to dealership for help) and so i asked them if they could pull the radio out to get the serial number and provide me the pin. Was told “if you have tools you can give it a try yourself”. So just wasted my time there. Was helped at a different dealership no problem.

I purchased a honda a few years ago ,and returned this past sunday to buy another honda ,however the sales man was extremely rude when we told him what we were thinking of spending granted it was just a ball park if he actually did his job we had cash for down payment and we were willing to go up, however he didn't even try. He was Hispanic with brown cowboy boots and a ball cap ,so we went across the way to toyota and ended up with a brand new 2026 corolla .it could of been you but you ... Read More

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Google - Jun 24, 2026

I purchased a honda a few years ago ,and returned this past sunday to buy another honda ,however the sales man was extremely rude when we told him what we were thinking of spending granted it was just a ball park if he actually did his job we had cash for down payment and we were willing to go up, however he didn't even try. He was Hispanic with brown cowboy boots and a ball cap ,so we went across the way to toyota and ended up with a brand new 2026 corolla .it could of been you but you probably also judged us because we looked poor fyi we do that on purpose! Next time hopefully you all wont judge a book by its cover I wont be buying honda .i. am toyota girl now !

Highly recommend this dealership. Negotiated the price and closed the deal for a 2026 HRV EXL on internet with Steve Dababneh. He was both transparent and upfront. When we went to the dealership a couple of days later, the vehicle had already sold. He went ahead and honored the same discount (7% under msrp) for a 2027 HRV EXL. The vehicle had some add-ons that I hadn’t agreed to on previous vehicle, so they were included free of charge. I’ve purchased many vehicles and dealt with many dealerships in the past and have rarely found one the the amount of integrity ... Read More

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DealerRater - May 27, 2026

Highly recommend this dealership. Negotiated the price and closed the deal for a 2026 HRV EXL on internet with Steve Dababneh. He was both transparent and upfront. When we went to the dealership a couple of days later, the vehicle had already sold. He went ahead and honored the same discount (7% under msrp) for a 2027 HRV EXL. The vehicle had some add-ons that I hadn’t agreed to on previous vehicle, so they were included free of charge. I’ve purchased many vehicles and dealt with many dealerships in the past and have rarely found one the the amount of integrity as Norm Reeves West Covina.

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AVOID THIS DEALERSHIP if you are in the market for a vehicle. I arrived for my appointment only to be told that I could not test drive the vehicle I was interested in “until everything was done”. Not once during our communication leading up to my visit was it disclosed to me that I could not test drive the vehicle. No informed buyer would buy a vehicle they have never had the chance to drive. No informed buyer would apply for credit without knowing the final price of what they are buying. I stood up and left. I went down ... Read More

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Google - May 25, 2026

AVOID THIS DEALERSHIP if you are in the market for a vehicle. I arrived for my appointment only to be told that I could not test drive the vehicle I was interested in “until everything was done”. Not once during our communication leading up to my visit was it disclosed to me that I could not test drive the vehicle. No informed buyer would buy a vehicle they have never had the chance to drive. No informed buyer would apply for credit without knowing the final price of what they are buying. I stood up and left. I went down the road to a competitor in El Monte where I purchased the same exact vehicle for under MSRP. The competitor had the car pulled up and ready for me to test drive when I arrived. The bottom line: Norm Reeves Honda will not respect you or your time.

My experience with Norm Reeves thus far reinforces nearly every stereotype people have about car stealerships. Everything seemed smooth until I started asking detailed questions about the advertised pricing, incentives, and out-the-door costs in writing. Communication suddenly came to a halt, direct answers became difficult to get, and the transparency I expected never really materialized. What frustrates me most is how normalized these tactics seem to be across the industry: eye-catching online pricing, vague disclosures, endless qualifiers, dealer add-ons, and customers having to fight just to get straightforward information. Buyers should not have to play detective to determine whether advertised ... Read More

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Google - May 18, 2026

My experience with Norm Reeves thus far reinforces nearly every stereotype people have about car stealerships. Everything seemed smooth until I started asking detailed questions about the advertised pricing, incentives, and out-the-door costs in writing. Communication suddenly came to a halt, direct answers became difficult to get, and the transparency I expected never really materialized. What frustrates me most is how normalized these tactics seem to be across the industry: eye-catching online pricing, vague disclosures, endless qualifiers, dealer add-ons, and customers having to fight just to get straightforward information. Buyers should not have to play detective to determine whether advertised offers are actually realistic. I’m surprised this dealership maintains such a high rating given how evasive the process felt once serious pricing questions were raised. Experiences like this are exactly why so many people dread buying a car. The collapse of the traditional dealership model and broader auto sales industry cannot come soon enough.

Not a great experience I feel like I was sold a car that arm probably nobody wanted because there’s so many small problems that were hidden and not even told to me that I realize after the fact when I left. Not to mention, they gave me the car on empty with the light on. I’m just very disappointing with the service and I hope I could speak with the manager soon.

Wonderful people all around, helpful and knowledgeable. Car buying can be stressful but N.Reeves Honday made my experience extremely pleasant and positive.

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Wasted time, went in for a specific color and trim only to be told it was already sold.

I am extremely disappointed with the service! I needed to replace the tires on my Accord, so I called ahead to get a price quote and schedule an appointment. I was told that the tires would need to be ordered but would be delivered by the next day—just in time for my arrival. However, when I showed up for the service, there was absolutely no record of my order anywhere; nobody knew anything about it. The service advisor assigned to my car said he had no clue what was going on and couldn't find any information whatsoever. In ... Read More

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Google - Apr 28, 2026

I am extremely disappointed with the service! I needed to replace the tires on my Accord, so I called ahead to get a price quote and schedule an appointment. I was told that the tires would need to be ordered but would be delivered by the next day—just in time for my arrival. However, when I showed up for the service, there was absolutely no record of my order anywhere; nobody knew anything about it. The service advisor assigned to my car said he had no clue what was going on and couldn't find any information whatsoever. In short, it was a classic case of the "right hand not knowing what the left hand is doing." To top it off, the advisor handling my car—David Ochoa, by the way—eventually refused to serve me altogether. The tires were finally located in the end, but the whole ordeal caused me a considerable amount of stress. The tire replacement itself took over two hours; at any other standard service shop, that job takes no more than an hour. I strongly advise against using the official Honda service center.

Great customer service and staff, tried the best to get me out of the dealer as soon as possible.

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Said they replaced a head gasket, took payment, reported it to Carfax, but the gasket was never replaced. Now the car I just purchased is totaled. We just had a baby and used our savings to buy a safe car big enough for a car seat. Now we have no vehicle at all and can't get to work. Thanks Norm Reeves

Sales Person Simon was courteos and pleasant. Explaned every detail of the car ee purchased. His patient and essy going personality gave my family and I the assurance we needed to complete such an important experience. Great job Simon 🙏🙏🙏

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They really took the time to walk me and my family through their vehicles, and helped us find the one that was right for us

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I search the AAA used car website and saw a car I wanted to look at so I called your dealership and Sabrina Ramirez returned my call. I told her what car I was interested in and she confirmed the car was available. I left immediately and was at the dealership within 30 minutes on Saturday. When I arrived Sabrina explained that she could not help me but she introduced me to Nour. My son and I test drove the car but when we returned to the dealership Nour stated that the car was no longer available because it had been ... Read More

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DealerRater - Apr 13, 2026

I search the AAA used car website and saw a car I wanted to look at so I called your dealership and Sabrina Ramirez returned my call. I told her what car I was interested in and she confirmed the car was available. I left immediately and was at the dealership within 30 minutes on Saturday. When I arrived Sabrina explained that she could not help me but she introduced me to Nour. My son and I test drove the car but when we returned to the dealership Nour stated that the car was no longer available because it had been sold to someone else. I was frustrated since Sabrina had confirmed the car was available. Nour showed us another car that we test drove and eventually purchased. Nour briefly explained the additional purchase options (extended warranty, anti-theft) which I declined. Despite saying we would purchase the car, Nour seemed to drag the process bringing 1 or 2 forms at a time for us to sign and then leaving for 10-15 minutes. This happened 3 or 4 times. After approximately 90 minutes, she finally took us to financing. I will say that financing was very efficient. However, when I got home and finally had a chanced to review the "itemization of the amount financed", I noticed that Nour added the additional warranty (EG VSC) and the EG theft deterrent to the contract. Together, this is an additional $3713.00 that I did not request. I do not know what action I can take but it is upsetting that this was added on after I declined the option. I do not know if this is a common practice or just something Nour did but either way, it is wrong.

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March 30, 2026 I have purchased vehicles many times and understand that buying a car often involves spending several hours at a dealership. That said, my recent experience at Norm Reeves Honda of West Covina was exceptionally frustrating and disappointing. My wife and I accompanied our daughter to assist her in purchasing a certified used vehicle, primarily to ensure she was not pressured into paying more than the car’s value. After about an hour reviewing inventory and test-driving one of the vehicles, she selected a car she liked. The window sticker displayed a listed price and included a “Manager’s Special” ... Read More

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Google - Mar 31, 2026

March 30, 2026 I have purchased vehicles many times and understand that buying a car often involves spending several hours at a dealership. That said, my recent experience at Norm Reeves Honda of West Covina was exceptionally frustrating and disappointing. My wife and I accompanied our daughter to assist her in purchasing a certified used vehicle, primarily to ensure she was not pressured into paying more than the car’s value. After about an hour reviewing inventory and test-driving one of the vehicles, she selected a car she liked. The window sticker displayed a listed price and included a “Manager’s Special” designation, which reasonably led us to believe there was flexibility in pricing. Once we sat down with the salesperson, we were presented with a purchase worksheet reflecting a total cost approximately $11,000 above the sticker price. Aside from standard taxes and fees, the price included numerous add-ons we neither requested nor agreed to. We made it clear that if the dealership could not offer a reasonable and transparent price, we were prepared to leave. The salesperson asked us to wait while he consulted with management. When he returned, he presented a revised offer that aligned with our budget, stating that although the dealership would be taking a loss, they were willing to proceed since the vehicle had been on the lot for some time. We were then given an updated sales sheet that listed two different totals—one matching the agreed-upon price and another that was $3,000 higher. The salesperson explicitly confirmed the lower amount was correct and even circled it. Based on this assurance, we moved forward. After waiting more than an additional hour to meet with the finance manager, we reviewed the final paperwork and discovered the total reflected the higher price, $3,000 above what we had agreed upon. When questioned, the finance manager claimed he could not locate the earlier worksheet. Fortunately, I had taken a photo of it, clearly showing the circled, agreed-upon amount. Despite being shown this documentation, a manager stated that the salesperson had been mistaken and that the higher amount was the “correct” price. No effort was made to honor the agreed terms or offer any concession. The response was dismissive and insincere, leaving us with no reasonable choice but to walk away after spending more than three hours at the dealership. While the staff was polite on the surface, the lack of transparency and unwillingness to stand by what was clearly represented to us was extremely aggravating. This situation could have been resolved upfront in a fraction of the time had clear pricing been communicated honestly from the beginning. We lost three hours of our time for disappointment, especially for our daughter. As a result of this experience, we will not return to Norm Reeves Honda of West Covina, nor will we recommend it to others.

So good you send for a link to write my feedback and my bad bad experince . So the other people be careful to make any shop from your ranch sir. I went to pay a used car 2017. And in the same day while I drove home I start hear crack sound coming from the front tire. Everytime I make left or right . There are crack sound. The cold air condition now work . Blow hot air as a fan . Power steering fluid was totally empty dry. So I went in next day at morning to see how I can fix that. ... Read More

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Google - Mar 22, 2026

So good you send for a link to write my feedback and my bad bad experince . So the other people be careful to make any shop from your ranch sir. I went to pay a used car 2017. And in the same day while I drove home I start hear crack sound coming from the front tire. Everytime I make left or right . There are crack sound. The cold air condition now work . Blow hot air as a fan . Power steering fluid was totally empty dry. So I went in next day at morning to see how I can fix that. Plus flat tire in front tires. And what they say. No we can’t fix it . You sign the contract and you took the car out . So any thing be your responsible . I will still pay $13000 for 5 years for broken car . And all that in the first week. Even not past yet . They want to charge me for all this as I caused . From first day. I paid $5000 down payment to gave me a car need to fix the axle and air condiation. And they word is the is safe to drive so we not should to fix anything if not effect on the drive. Is the axle for the car not safe if be broken anytime . This is my experience with your dealership sir. Thank you much . But I will work to got my right back . For whatever it take from time.

As a first time buyer and someone who knows absolutely nothing about cars Natalie Smith made my experience very comfortable. She went over everything in detail and explained everything clearly. I could tell she genuinely cares about customers finding the best fit car for their needs.

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Awesome service. Professional and to the point. The process was simple and everything was explained very well.

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Natalie smith, our salesperson was great. Very good communicator. Jack our finance manager was xx the whole time. Lied to us a lot on how he was going to save is money while moving money around to charge us more

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Because of Kanaal and Natalie, we will be recommending all our friends and family to buy a vehicle here. Thank you for your quick service in helping get our daughter into a CRV

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Wait for 5 hrs just for an oil change and coolant exchange!!!

I had a very disappointing experience at this place. I went there for car maintenance, and they were not honest with me. They tried to make me pay much more than necessary and told me that my tire could not be repaired and had to be replaced. Later, I went to another shop and they fixed the tire easily with no problem, which proves they were trying to take advantage of me. On top of that, their spare parts prices are much higher than other places. Even the tire they price the tires $100 more than anywhere else. This was my ... Read More

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Google - Feb 9, 2026

I had a very disappointing experience at this place. I went there for car maintenance, and they were not honest with me. They tried to make me pay much more than necessary and told me that my tire could not be repaired and had to be replaced. Later, I went to another shop and they fixed the tire easily with no problem, which proves they were trying to take advantage of me. On top of that, their spare parts prices are much higher than other places. Even the tire they price the tires $100 more than anywhere else. This was my last time going there. I do not recommend this place to anyone looking for honest and fair service.

Andrew Castellon was very helpful and answered all my questions throughly. I was looking for a specific model & color that wasn't on their lot. Instead of making me wait a few days, Andrew managed to bring me the car from another location to their dealership the very same day. I was able to drive home in exactly what I wanted.

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I had an extremely frustrating and dishonest experience trying to sell my Lexus IS F at Norm Reeves Honda Superstore West Covina. Over the phone, their appraisal guy quoted me $23,000. The sales manager, Valerie, strongly insisted I bring the car in for an in-person appraisal, repeatedly promising that they would “definitely” give a better offer once they saw the vehicle themselves. She made it sound like the phone quote was low and that an on-site evaluation would result in a significantly higher number. Trusting her, I made the drive over and wasted my time at the dealership. After the in-person ... Read More

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Google - Jan 28, 2026

I had an extremely frustrating and dishonest experience trying to sell my Lexus IS F at Norm Reeves Honda Superstore West Covina. Over the phone, their appraisal guy quoted me $23,000. The sales manager, Valerie, strongly insisted I bring the car in for an in-person appraisal, repeatedly promising that they would “definitely” give a better offer once they saw the vehicle themselves. She made it sound like the phone quote was low and that an on-site evaluation would result in a significantly higher number. Trusting her, I made the drive over and wasted my time at the dealership. After the in-person appraisal—which was performed by the exact same person who gave me the $23,000 quote over the phone—they refused to budge from that same lowball amount. No improvement whatsoever. It became clear that Valerie’s insistence on bringing the car in was just a tactic to lure me there under false pretenses. For comparison, I immediately took the car to Lexus Crown Ontario, where they offered me $30,000—a full $7,000 more—without any games or pressure. (I later saw it listed for around $39,900, which highlights how undervalued Norm Reeves’ offer really was.) This felt like straight-up misleading behavior from Valerie and the team. They wasted my time, gas, and trust with empty promises. If you’re considering selling or trading in a premium vehicle like a Lexus here, skip Norm Reeves Honda Superstore West Covina entirely—go somewhere that values honesty and fair dealings. I won’t return and can’t recommend them. 1/5 stars. Extremely disappointed.

Nice place, frendly staff ,alot of cars to choose and good service.Will be back here again.

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Horrible Customer Service!! my son’s girlfriend just bought a new civic 2026. Car only has 200 miles.Tire went completely flat going 20 miles per hour and had an inch wide hole on the back of the tire. Took it back to the dealer asked them if they can replace the tire since the sales man promised us they would take good care of us. The dealer said they couldn’t do nothing that I needed to contact the tire manufacturer. Excuse me ?! I bought this car through them not the tire manufacturer!!! ridiculous!! Very disappointed

3 hour wait for an oil change when I had made an appointment. Just unacceptable. Why offer appointments at that point? Make it walk ins only. Might as well go to a mom and pop shop Instead. Better service, price, and quality. Disappointed because a good chunk of my day was wasted here.

What a terrible dealership! If you want to talk leave a contact name and number

Best service!!! I’m extremely happy with my purchase Abby was helpful and understanding with what I was looking for.

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Very helpful and knowledgeable personnel. Norm Reeves West Covina has a large inventory of vehicles making comparative shopping easier. I easily give them 5-Stars.

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Helpful Honda Dealer? Not Norm Reeves Honda Superstore West Covina. The start of my experience was very positive. However, immediately following the signing and acceptance of my new Honda Pilot, the experience was far from what was promised and the follow-up by the staff was less than helpful. From the beginning, staff were notified the vehicle needed to be registered in Nevada, my state of residence. I was told by sales staff (David Ochoa and Jason Fang) that my request would not be an issue. Both checked with their sales manager to confirm it would not be an issue. When ... Read More

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DealerRater - Jan 8, 2026

Helpful Honda Dealer? Not Norm Reeves Honda Superstore West Covina. The start of my experience was very positive. However, immediately following the signing and acceptance of my new Honda Pilot, the experience was far from what was promised and the follow-up by the staff was less than helpful. From the beginning, staff were notified the vehicle needed to be registered in Nevada, my state of residence. I was told by sales staff (David Ochoa and Jason Fang) that my request would not be an issue. Both checked with their sales manager to confirm it would not be an issue. When signing purchase documents, I reminded the Finance Manager (Mojtaba Maarefi) the vehicle was to be registered in Nevada - if this could not be accomplished, I would need to cancel the transaction. After conferring with his supervisor, Mr. Maarefi informed me they would process purchase with a California registration but as soon as I provided proof of Nevada registration, the California registration would be cancelled, and a refund would be issued. The Nevada registration was to be completed within 60 hours of purchase. Mr. Maarefi went as far as to provide me with his personal cell phone so that I could text him proof of Nevada registration. I completed the Nevada registration as agreed upon and provided the required proof to Mr. Maarefi. After three days of no response, I reached out to both Mr. Fang and Mr. Maarefi. At that time, I was informed that Norm Reeves Superstore West Covina would not honor their commitment of backing out the California registration and a providing a refund as promised. In a personal meeting with Mr. Fang, I was told it was out of his control, that he never stated the automobile would not be registered in my state of residence. During this meeting, the Sales Manager would not come out of his office to talk with me. Mr. Fang suggested that I should not have registered the vehicle in Nevada until after the California registration expired (one year) - a violation of Nevada vehicle code (illegal). Norm Reeves Honda Superstore proceeded with the sale with no intention of honoring their commitment all for the sake of making a sale - knowing I would have cancelled the transaction - resulting in an unnecessary cost to me of $850. If this is how they treat a customer of 15+ years, I shudder to think how a new customer is treated. BUYER BEWARE - FIND ANOTHER DEALER!

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Excellent service from beginning to end. Everyone there is so helpful so friendly. Thank you!

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Came in after being told on the phone that a driver’s license is sufficient to test drive a used car in California. Once on site, I was repeatedly asked to run my credit first, with changing explanations (soft pull vs. “record but no impact”). When I asked for a manager to clarify the policy, no manager came out. The issue was inconsistent information and lack of transparency.

If I could it would be a negative stars review. This place is not upfront, and run your credit without saying a word. DO NOT RECOMMEND EVER!!!!

He was very helpful and patient to give me various selections. I was to choose the car that I wanted.

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I had an appointment at 9:20 AM One hour later I go to check on my car it wasn’t even being worked on. It was just parked in the parking lot . Customer service was really bad. I don’t recommend this place. Very BAD service.

They did a good job. It was a fast process They help out a lot .

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Rudy navigated me through the leasing process and what it entailed all while being transparent & knowledgeable. Gracias amigo!

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Where do I start? Ah the salesman- ochcha. Well he advised the car bought was an amazing deal. I even put 10k cash down. So I Financed 7k. 1 week later back at dealership as the headlights were not coming on! Left the car there for 6 days. Advised sales and service that the transmission felt a little off. No worries they said. 2 days later. The financing department suddenly says they can't get Lender? But let me drive it, insure it, and have it serviced. I advise NOT TO RESUBMIT. They did anyway. During this time I take it to my ... Read More

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Google - Nov 29, 2025

Where do I start? Ah the salesman- ochcha. Well he advised the car bought was an amazing deal. I even put 10k cash down. So I Financed 7k. 1 week later back at dealership as the headlights were not coming on! Left the car there for 6 days. Advised sales and service that the transmission felt a little off. No worries they said. 2 days later. The financing department suddenly says they can't get Lender? But let me drive it, insure it, and have it serviced. I advise NOT TO RESUBMIT. They did anyway. During this time I take it to my local repair. There's a known transmission issue dealership is to repair. They refuse. I have calls daily from lenders and I have no idea who I am financing thru. Back to dealership. This time I'm prepared to get my 10k and quit this deal. Nope. No manager. Nothing. I call the financing companies. No one has anything on me. Thinking i will hear something eventually. Nothing. I get the contract I originally agreed to to. In the envelope is a contract I didn't sign. Its not even for the car. Go anywhere but here. Mohammad forged my signature. Didn't apply 10k and never completed my loan. FTC report for yo yo financing and forgery. Happening now. Thanks Norm Reeves. Super honest.